Terms and Conditions | Young LDN
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Young LDN

Terms and Conditions

APPOINTMENT CANCELLATION

Oh no! Something came up and you need to cancel your appointment… Not an issue, we know how things can be. However, please give us 24 hours’ notice so our tribe can move your appointment and attend to someone else! Unfortunately, if you cancel with less than 24 hours’ notice we’ll have to charge you for your appointment. So don’t forget!

CONSULTATIONS

We pride ourselves in offering complimentary consultations. Nonetheless if you fail to show up or cancel at the last minute we reserve the right to charge a £75 cancellation fee. Our Tribe are very busy and someone else would love to have your appointment.

TO CHANGE OR CANCEL APPOINTMENT

Just Hit Us Up in the studio, on the Young LDN app or over the phone

TREATMENT COURSES

Young LDN always recommends a course of treatments to achieve optimal results, but we also know that sometimes results will be seen quicker and things can change. For this reason, whilst courses are non-refundable, the balance of these can be transferred to other treatments.

DISCOUNTS & PROMOTIONAL OFFERS

Discounts are only valid as a stand alone offer. When another discount has already been applied no other discount can be used.

UNDER 16'S LAB & PEEL LOUNGE TREATMENTS

Parental consent is required

POLICY ON PETS

We are HUGE animal lovers at Young LDN which is why we really do regret that we are unable to allow pets in the Lab for hygiene reasons.

GIFT CARDS

Our Young LDN Gift Cards are non-refundable and cannot be exchanged for cash. They are pretty awesome to use in studio or online though!!

COMPLAINTS POLICY

If you have a complaint please don’t hesitate to raise it in Studio with the tribe manager on duty. Alternatively, please email hello@youngldn.com

REFUND POLICY

In Studio:

  • We're happy to provide you a full refund on any unopened products returned to us within 14 days in a saleable condition with the original receipt
  • Unfortunately opened products cannot be returned. However, if you've purchased one of our cosmeceutical products that has caused any adverse reaction, please come back to the studio with the product so that we can carry out an analysis, and if appropriate we can substitute the product which is causing an adverse reaction
  • Please ensure you report any adverse reaction to us within 48 hours of your appointment
  • If you've bought a treatment course and changed your mind, we're happy to refund this within 7 days of purchase as long as it is unused
  • Treatment courses that have already commenced are non refundable, but can be transferred

Ask us Anything?!

If you're anything like us... sometimes it can be hard to find what you're looking for. Or you may just have a concern you want to talk about. Go ahead and ask us anything and we'll holla straight back.

Veteran or first time?!

As all of our treatments are completely bespoke to each individual, it is important that when trying a new treatment our Tribe give you a thorough consultation. We have added a little extra time to all treatments for first timers for this consultation. Please book through the relevant link. Veterans... you know what you're doing!

Its my first time on this course I've been on this course before